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Smooth Gaming Experience
Roxy Palace offers over 600 games from Microgaming. You can choose to play them either by downloading them or directly in the browser by selecting the instant play casino option. Of course, you don’t have to download the games individually. You download the casino software, which is a very small file, and you instal it on your desktop or laptop. So, that way anytime you want to access the games or casino services, you can just click on the casino shortcut on your computer.
As for the games, there is plenty to choose from. Those familiar with Microgaming’s portfolio know that Microgaming powered online casinos have lots of video slots and table games. If you are into table and card games, then you will enjoy the Gold Series games where you can wager with bigger bet limits. A must are European Blackjack Gold and Atlantic City Blackjack Gold.
Those that are more into video slots can enjoy some Microgaming classics like Jurassic Park, Game of Thrones™, The Dark Knight Rises™, Cricket Star, Ariana, Tomb Raider, Thunderstruck II, and the unforgettable Mega Moolah Progressive.
In the live casino you can try live roulette, blackjack and baccarat games hosted by stunningly attractive Playboy girls. The live casino feature has been provided by Microgaming in cooperation with Playboy. The rest of the games offer includes video poker, instant wins, progressive jackpots, and many slot tournaments. There are in total 17 progressive jackpot games with Mega Moolah, Mega Moolah Isis and the Dark Knight leading the list with jackpots reaching into several millions.
100 Free Spins on Jurassic Park Exclusive Offer
The default bonus offer given to new players at Roxy Palace is the £350 welcome bonus. Plus, GambleThenWin has negotioated an exclusive offer for our readers, 100 free spins which you can spend on the Jurassic Park slot. Just follow the link and you can claim the 100 free spins after making a minimum deposit of £20.
The deposit bonus is given as a welcome package on your first two deposits. This means that on your first deposit you will receive up to £150. How much you will receive is determined by the amount that you’ve deposited. Basically your deposit amount is doubled, for example, if you’ve deposited £100, you will get £100 as bonus. Since the maximum you can receive is £150, it would be pointless to deposit anything bigger than that. Your second deposit is matched 25% and the maximum you can get is £200. So, to get the full £200 you will need to deposit £800. You are not required to accept the welcome bonus. You can claim it in the first 72 hours after registration.
If you decide to make your first via your mobile device in the Roxy Palace mobile casino, you will get £25 free. Beyond that, the casino organizes regular money giveaways every Monday and Thursday. All you have to do is login on those days and see if you are among the chosen 0nes. The cash amounts given are always random. Or, if you deposit £50 on a Wednesday or Thursday and use the deposit to play any of the games, you will be automatically included in a raffle with a prize pool. And, of course, as any online casino, Roxy Palace too has a players club where players can accumulate loyalty points which then can be exchanged for bonuses or free spins.
One of the aspects in which players usually complain about Roxy Palace is the slow payouts. Not only that, the reverse withdrawal times are too big. Players that easily fall into a temptation of reversing their withdrawal, a big reverse withdrawal period is a real problem. A third complaint is that there are no more weekend payouts.
Despite that, Roxy Palace offers safe and secure banking methods. They range from e-wallets to credit cards, debit cards, prepaid cards etc. Methods like Visa, Mastercard, Neteller, Paysafecard, Skrill, Ukash, PayPal and EcoCard are just some of them.
Some players have reported rude customer support representatives, while other have reported nothing but pleasant communication. We haven’t experienced anything out of the ordinary at Roxy Palace casino regiarding support. You can ask for help via telephone on different free hotline numbers depending on where you live, or you can ask for help via live chat or email. All forms of help are offered 24/7.
Much to be Improved
All in all, Roxy Palace is a fine place to be. However, we are excited to see how much the admission into the 32Red Group will have an effect on the overall casino service, such as the bad remarks about slow payouts. We are confident there will be changes because the 32Red Group holds its casinos to the highest standards.